Malcolm Baldrige National Quality Program
ACI applies the principles of the Malcom Baldrige National Quality Program to its operations. The Baldrige process assists leaders, managers, and all staff in better identifying successes within their organization and employing valuable improvements where required. Continually striving to promote organizational performance excellence, ACI puts into practice the standards and concepts set forth by the Malcolm Baldrige National Quality Program.
The Malcolm Baldrige National Quality Award has established eleven core values which form the foundation for incorporating key business and organizational requirements within a results-oriented framework. The following are the core values and concepts which ACI strives to integrate into the organization:
- Visionary leadership
- Managing for innovation
- Customer-driven excellence
- Management by fact
- Organizational and personal learning
- Social responsibility
- Valuing employees and partners
- Focus on results and creating value
- Agility
- Systems perspective
- Focus on the future
