Service Excellence | Programming and Biostatistics
Clinical Data Management
Service Excellence
As a data-driven company, ACI is committed to performance excellence. Therefore ACI has adapted the standards and concepts set forth by the Malcolm Baldrige National Quality Program and participates in the Keystone Alliance for Performance Excellence.
To date, ACI has received three business performance awards, has been recognized as a Registered CDISC Provider and has been named by William Blair and Company as a top 5 CRO that clients most prefer based on quality. In ACI, we track our performance on these and other key metrics:
Metric Trends* |
|
Measure |
ACI Performance |
Error rates for Key Deliverables |
Consistently at or under client-approved error thresholds |
On-time rates for Key Deliverables |
Consistently meet or beat timelines in all departments |
Employee Turnover |
Among the lowest in the industry, especially for professional and production staff |
Repeat Business Rate |
9 out of 10 customers hire ACI more than once |
Overall Client Satisfaction and Willingness to Recommend ACI for Future Work |
ACI consistently earns top ratings among clients, with data gathered through an independently-administered survey |
* Current and specific metric ratings are available upon request.
** Falcon Health Solutions, Independent Survey
